Terms and Conditions
These Terms and Conditions ("Agreement") govern the contractual relationship between Bella May Styling, hereinafter referred to as the "Company," and the client, hereinafter referred to as the "Client," for the provision of event hire and styling services. By engaging the services of the Company, the Client agrees to the following terms:
1. Booking and Payment:
1.1. All quotes are valid for seven (7) days. The Client must pay the invoice within this time frame to secure the booking.
1.2. A non-refundable deposit of 50% of the total estimated cost is required upon booking confirmation within the quoted time frame
1.3. Services fees are quoted in addition to hire fees.
1.4. For bookings of $1000 or less, the whole amount is required upon booking confirmation within the quoted time frame.
1.5. For bookings within one (1) month of event date, the whole amount is due within three (3) days upon booking confirmation.
1.6. Full payment is due six (6) weeks prior to the event date, and the Company reserves the right to cancel the booking if payment is not received by the due date.
1.7. A minimum hire order of $300 + GST applies for local bookings (Ballina & Byron Bay). A minimum hire order of $600 + GST applies for zone 1 (Tweed Heads to Yamba). A minimum hire order of $800 + GST applies for zone 2 (Yamba to Coffs Harbour). A minimum hire order of $1,000 + GST applies for zone 3 (Coffs Harbour to Crescent Head).
1.8. Additional charges incurred during the event must be settled within 7 days after the event.
2. Event Details:
2.1. The Client must provide accurate event details, including date, time, venue address, and any specific requirements at the time of booking.
2.2. Any changes to the event details must be communicated to the Company in writing and may be subject to additional charges.
3. Services Provided:
3.1. The Company will provide event hire and styling services as agreed upon in the booking confirmation.
3.2. The Client acknowledges that specific products or items may vary slightly from the provided images or descriptions, as availability is subject to change. The Company will make reasonable efforts to inform the Client of any significant variations or substitutions.
3.3. The Company reserves the right to substitute products or items of equal or greater value without prior notice, if necessary.
3.4. The company is not responsible for set-up or pack down of equipment hired or supplied by another company, unless agreed upon in the booking confirmation.
3.5. The company does not provide refunds for hired items or products that you decide not use or setup at your event for any reason.
4. Liability and Insurance:
4.1. The Company will take due care in the delivery, setup, and removal of hired items, but will not be held liable for any damage, loss, or injury caused as a result of the use of these items during the event.
4.2. The Client agrees to take responsibility for the hired items from the time of delivery until they are collected by the Company, if items are damaged the Client is responsible for the cost of repair or replacement.
5. Cancellation and Refunds:
5.1. In the event of cancellation by the Client, the non-refundable deposit will be retained by the Company.
5.2. If the Client cancels within 14 days of the event date, the full amount will be payable.
5.3. The Company reserves the right to cancel or reschedule the event due to unforeseen circumstances, in which case a full refund or alternative arrangements will be offered to the Client.
6. Damage and Cleaning:
6.1. Equipment must remain be clean and in original condition upon pack down and collection. Extra charges apply for damage, breakage, stains (e.g., wax on furniture), or if items are not properly packed for collection.
6.2. Equipment used or returned wet, muddy, or damaged due to weather will incur additional cleaning or replacement fees.
7. Weather Contingencies:
7.1. For outdoor events, the hirer is responsible for having a wet weather plan such as a marquee, to ensure equipment is protected from rain, wind, and mud.
7.2. If a venue or public area becomes unusable due to weather, it is the hirer’s responsibility to have an appropriate wet‑weather plan in place.
7.3. Payments remain non‑refundable for items not used as a result of insufficient wet‑weather arrangements.
7.4. The company reserve the right to refuse to set up items if severe weather conditions make it unsafe or may result in damage to equipment.
7.5. If a venue closes due to weather, a credit or refund might be offered, but this at the companies discretion.
7.6. The company may offer to reschedule, but this is at their discretion and subject to availability.
8. Indemnification:
8.1. The Client agrees to indemnify and hold the Company and its employees harmless from any claims, damages, or expenses arising out of or in connection with the event or the Client's breach of this Agreement.
8.2. The Client acknowledges that the Company is not responsible for any issues or disputes that may arise between the Client and other vendors or service providers involved in the event.
9. Intellectual Property:
9.1. The Company retains all intellectual property rights, including copyright, in relation to any event styling designs, concepts, or creative materials provided.
9.2. The Client agrees not to reproduce, modify, or distribute any of the Company's intellectual property without prior written consent.
10. Confidentiality:
10.1. Both parties agree to keep any information that is identified as confidential or that should reasonably be considered as such.
11. Hire:
11.1. Equipment hire period is for a maximum of three days (72 hours) unless Hirer requires further flexibility a Flat Rate Hire per day can be arranged.
11.2. It is the responsibility of the hirer to ensure all equipment is cared for during the hire period. The Company reserves the right to charge for any replacement, professional cleaning or repairs, as deemed necessary.
11.3. It is the responsibility of the hirer to return all equipment fully cleaned and in the same condition it was prior to your event. The Company reserves the right to charge for any additional cleaning or repairs.
12. DRY Hire:
12.1. A minimum security bond payment of $200 is required for all Dry Hire bookings. This payment will be held until equipment is returned and inspected for damage, loss or extra cleaning fees as outlined in section 2. Equipment. Once inspection is carried out and BMS is satisfied with the condition of equipment your bond payment will be returned within 72 hours.
12.2. Security bond is a guarantee made to the company for the purposes of hiring products and will act in accordance with the terms established by this agreement. If the products do not meet the standards of its return, the Hirer will be notified and will be advised of the amount that will be deducted.
12.3. Local collection is available from 158 Fox Street, Ballina from Thursday – Monday (between 10am-1pm) based on the agreed date at the time of booking. It is the responsibility of the Hirer to organise appropriate labour help to load.
12.4. Dry hire period is for a maximum of three days (72 hours) unless Hirer requires further flexibility a Flat Rate Hire per day can be arranged.
12.5. All Equipment must be transported within a van or truck to pervert water damage to Equipment. All necessary blankets, straps, ties and tarps must be supplied by the Hirer in order to protect the Equipment during transport. The Company reserves the right to refuse equipment collection if the necessary transport equipment is not in place.
12..6 A minimum handling fee of $50 is applicable for all DIY Dry Hire Collection bookings and is evaluated based on the number and nature of the items. This fee covers the time it takes us to gather your equipment from our warehouse ready for you to collect.
12.7. Failure to have Equipment and items returned to the company on the agreed date will incur an overdue / late return fee of $200. This fee will double per 24hrs until the equipment is returned.
13. Professional Images for Marketing Purposes:
13.1. The company reserves the right to use images of your event on our website, social media, and advertising platforms to showcase our work to potential clients. If you prefer that we do not use images from your event, please advise us at the time of booking confirmation.
14. Updates to Terms and Conditions
14.1. The Company reserves the right to amend or update these Terms and Conditions at any time, and any changes will take effect immediately upon publication.